For small and medium businesses, an in-house IT specialist or system administrator is often uneconomical: salary, taxes and a workstation, while much of the day may involve no actual work. Yet when a computer fails, every minute of downtime costs money. Remote IT support is the best alternative.
How does it work? When an employee faces an issue, such as Outlook not sending emails, a report not opening or a printer not appearing, they contact ELYX Helpdesk. Using secure AnyDesk or TeamViewer software, our specialist connects to the screen and fixes the problem in minutes while the employee watches.
Security comes first: remote access is possible only after the computer user approves the request and provides a one-time code. When the session ends, the connection closes and nobody can access the computer without permission.
Remote support resolves more than 90% of office technical problems. For physical faults such as damaged cables or burned-out equipment, a specialist promptly visits the office.